REFUNDS

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

 

If you have received your item(s) defective or incorrect:

-Take a picture of the defective/incorrect item(s) showing the issue.

-Email us at info@onlinetmx.com

*Further instructions will be given through email.

 If you have received your item and would like a refund or exchange:

-Email us at info@onlinetmx.com

*Further instructions will be given through email

Note: We do not cover shipping cost for return.

For more assistance please call (833) 343 0449

HOW WILL MY REFUND BE DISTRIBUTED?

-You will be refunded for the merchandise total, plus applicable sales tax paid.

-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

HOW LONG WILL IT TAKE TO GET MY MONEY BACK

-You will receive your refund as soon as we receive the product and the conditions for a refund have been met. It may take up to 3-5 business days for the refund to be fully processed.

LATE OR MISSING REFUNDS (if applicable)

-If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

-Next contact your bank. There is often some processing time before a refund is posted.

-If you’ve done all of this and you still have not received your refund yet, please contact us at info@onlinetmx.com and we will be happy to assist.

 

There are certain situations where only partial refunds are granted (if applicable)

-Book with obvious signs of use,

-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened,

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Coupon Codes

-Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted.

-Only one code can be used on a purchase.

-Coupon codes cannot be applied to previous purchases.

 

CANCELLATION

Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.

Contact Info: 

Email: info@onlinetmx.com

Address: 

Matamoros 1800 Col. Justo Sierra, Altamira, Tamaulipa, Mexico, 89604

Phone Number: 833 343-0449